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Why Digitalization is the Future for Forwarding Companies
digitalisasi industri logistik

The forwarding industry in Indonesia is currently at a major crossroads: stay with traditional manual systems full of challenges, or move forward with digitalization. Looking ahead, digitalization is no longer a choice—it’s an absolute necessity for companies to survive and thrive in an increasingly competitive and dynamic market.


The Role of TMS (Transportation Management System) in Forwarding Transformation

A Transportation Management System (TMS) is a key driver in the digitalization of forwarding companies. TMS helps manage the movement of goods from the point of origin to the final destination more efficiently. With TMS, companies can:

  • Plan the best routes to save costs and time.
  • Track shipments in real-time, providing full transparency to customers.
  • Optimize fleet utilization to improve operational efficiency.
  • Manage documentation and compliance automatically.
  • Analyze shipping data for continuous improvement.

TMS not only speeds up operations but also enhances data accuracy, reduces the risk of human error, and provides critical insights for strategic decision-making.


Automation: Enhancing Efficiency and Accuracy

Besides TMS, automation is another crucial pillar of digitalization in forwarding. Automating processes—such as generating shipping documents, paying port charges, and handling customs clearance—reduces reliance on time-consuming, error-prone manual work.

Key benefits of automation in forwarding include:

  • Faster processing times
  • Lower operational costs
  • Improved customer satisfaction
  • Greater scalability for business growth

By leveraging automation, forwarding companies can focus more on business development and service enhancement rather than getting bogged down by repetitive administrative tasks.


Digitalization Tips for Forwarding Companies

For forwarding companies looking to start their digital transformation journey, here are some practical tips:

  1. Start with Critical Processes. Identify the most vital and repetitive processes in your operations, such as transport management or document handling. Prioritize digitalizing these areas for immediate impact.
  2. Choose the Right TMS. Select a TMS that is flexible, easily integrated, and supported by local expertise familiar with the Indonesian market.
  3. Invest in Employee Training. Digital transformation is not just about technology—it’s also about people. Provide proper training to ensure successful system adoption across your teams.
  4. Partner with Digitally-Enabled Companies. One crucial step is to choose business partners who have already embraced digitalization, such as PT SPIL. PT SPIL not only offers reliable logistics and shipping services but also provides an integrated digital ecosystem through platforms like mySPIL. By partnering with PT SPIL, forwarding companies can benefit from modern technologies, including real-time shipment tracking, online booking systems, and digital-based customer support—leading to faster, more transparent, and more efficient operations

Continuously Adapt and Evaluate

The digital world evolves rapidly. Make sure to regularly evaluate and update your technology to stay competitive and relevant in the market.


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